Privacy Policy

Last Updated: January 23, 2025

1. Introduction

CS Brands LLC, doing business as ChicScreens ("we," "us," or "our"), operates the website chicscreens.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

Create an account or place an order (name, email address, phone number, shipping and billing addresses)
Sign in using Google Sign-In (name, email address, profile picture)
Subscribe to our newsletter or marketing communications
Contact our customer support team
Upload custom designs or images for personalized products

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
IP address and approximate geographic location
Browsing behavior (pages viewed, time spent, clicks, and navigation patterns)
Referring URLs and search terms used to find our Site
Information collected through cookies, pixel tags, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Google (when you use Google Sign-In)
Payment processors (transaction verification and fraud prevention data)
Analytics providers (aggregated usage data)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Send transactional communications (order confirmations, shipping updates, receipts)
Create and manage your account
Send marketing communications (with your consent)
Improve and personalize your experience on our Site
Analyze Site usage and performance
Prevent fraud and enhance security (via Stripe Radar)
Respond to your inquiries and provide customer support
Comply with legal obligations and resolve disputes

4. How We Share Your Information

We may share your information with the following categories of third parties:

4.1 Service Providers

Payment Processing: Stripe, Inc. processes all payment transactions and provides fraud prevention services
Email Marketing: Brevo (formerly Sendinblue) sends marketing emails on our behalf
Order Fulfillment: Third-party fulfillment partners process, manufacture, and ship your orders
Shipping Carriers: Our fulfillment partners share necessary information with carriers such as USPS, UPS, FedEx, or DHL to complete delivery
Analytics: Google Analytics helps us understand how visitors use our Site
Authentication: Google provides Sign-In functionality

4.2 Advertising Partners

Google Ads: For conversion tracking and remarketing campaigns
Meta Platforms: Facebook and Instagram pixels for advertising and custom audiences

4.3 Legal Disclosures

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or when we believe disclosure is necessary to:

Comply with a legal obligation or court order
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the personal safety of users or the public

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. These include:

Essential Cookies: Required for basic Site functionality (shopping cart, checkout, authentication)
Analytics Cookies: Help us understand how visitors interact with our Site (Google Analytics)
Advertising Cookies: Used to deliver relevant advertisements (Google Ads, Meta Pixel)
Preference Cookies: Remember your settings and preferences

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our Site may not function properly.

Do Not Track: Our Site does not currently respond to "Do Not Track" signals. However, you can opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

6. Your Privacy Rights

6.1 All Users

Regardless of where you live, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to certain legal exceptions)
Opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email
Disable cookies through your browser settings

6.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
Right to Delete: You may request deletion of your personal information, subject to certain exceptions (such as data needed for tax and legal compliance)
Right to Opt-Out of Sale: We do NOT sell your personal information to third parties
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Submitting Requests: To exercise your rights, please contact us at info@chicscreens.com. We will verify your identity before processing your request.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We may require proof of authorization and identity verification.

7. Categories of Personal Information (CCPA Disclosure)

The following table describes the categories of personal information we collect:

Category	Examples	Business Purpose
Identifiers	Name, email, phone, address	Order fulfillment, account management
Commercial Information	Purchase history, order details	Order processing, customer service
Internet Activity	Browsing history, clicks, search terms	Site improvement, advertising
Geolocation Data	Approximate location from IP address	Fraud prevention, analytics

Sale of Personal Information: We do NOT sell your personal information to third parties.

Financial Incentives: We may offer discount codes for newsletter signup. This constitutes a financial incentive under CCPA. You may opt out at any time by unsubscribing from our mailing list.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy:

Account Data: Retained while your account is active and thereafter unless you request deletion
Order and Transaction Data: Retained for at least 7 years for tax and legal compliance purposes
Marketing Preferences: Retained until you opt out
Analytics Data: Retained according to our third-party providers' policies

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted to and from our Site
Secure payment processing through Stripe, which is PCI-DSS compliant
Access controls and authentication requirements
Regular security assessments and monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our Site is intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at info@chicscreens.com.

11. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Users

Our Site is operated in the United States, and your information is processed and stored in the United States. By using our Site, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification.

Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.